SERVICES

Pulseway Server Management

OpsGenie

SolarWinds Server & Application Monitor

Spiceworks

TrueSight Pulse

Power Admin PA Server Monitor

 

Use Cases and Deployment Scope

manage, and support a team of engineers and end users using the Pulseway suite of products. The helpdesk ticket management system integrates flawlessly with the Pulseway remote monitoring and alerting system, to enable users to react quickly to problems before they become an issue. Pulseway gives a clear oversize of a problem with an easily accessible set of management tools and great reporting.

Pros

Helpdesk Ticket Management

Remote Server Management

Server Monitoring and Alerting

Integration with third-party tools and scripts

Likelihood to Recommend

 

 

Management of helpdesk tickets across multiple different customers and multiple different customer sites.

Management of multiple Windows servers, scripting, and updating by groups allows simple update management of client systems.

Integration of Hyper-V tools allows management of Virtual as well as physical PCs.

OPS GENIE

Use Cases and Deployment Scope

OpsGenie is being used all across organisation. All the business, technical and infrastructure alerts are managed by OpsGenie. We are very confident and trust the tool.

It even helps us to have very good communication between remote departments and other teams.

The new users on-boarding process is really smooth and, in a few clicks, the new user is participating in the alert community

 

Pros

The app is great, it takes control of your phone and you never lose any alert.

The on-boarding process is awesome

The calendar is easy to use and always handy

 

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